Frequently Asked Questions

Orders are processed within 3–5 business days and delivered within 7–15 business days, with delivery times extended accordingly during holidays.

All of our transactions are based on dollar. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.

We will email your tracking information as soon as your order has shipped. Usually you will receive the tracking number one day after we have shipped your order.

We reserve the right at any time after receipt of the order to accept or decline the order, or any portion thereof, in our sole discretion, even after the Customer receives an order confirmation or after the credit card has been authorized. If the credit card has already been authorized for the purchase and the order is canceled, we will issue a credit to the original method of payment.

MONEY BACK ★ ★ 60 DAYS GUARANTEE

60-Day Money-Back Guarantee

If your order doesn't meet expectations, simply contact us within 60 days and we'll help make it right.

CUSTOMER ★ ★ 24 HOURS SERVICE

24/7 Customer Service

Questions about your order, shipping, or product? Our friendly customer care team is here 24 hours a day whenever you need help. Email: info@Velmao.com

POWERED BY REAL USERS ★ ★ ★

Loved by Real Customers

Real customer feedback helps us improve every detail, so you can shop with confidence and peace of mind.